We would only need to say or do something if: Right now, our counsellors are really busy. This means it could take a long time talk to a counsellor.
If you need help straight away, it could be better to call 0800 1111 Enter the waiting room A lot of people are trying to contact Childline right now so you may have to wait longer than usual for a counsellor to become available.
If you’re ready to seek help but don’t feel comfortable talking with an advocate on the phone, or if it’s not safe for you to call, now there’s another option.
Chat messages are generally short in order to enable other participants to respond quickly.
Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based online communication forms such as Internet forums and email.
Reaching out for help can be intimidating, especially if you’ve never spoken to anyone about the abuse before.
Sometimes it’s hard to describe how you’re feeling out loud.
The role of the moderator/facilitator is to provide support and guide conversation, as needed, throughout the chats.